Returns & Exchanges

At FOSSiBOT, we stand by the quality of our rugged smartphones and power stations with a 30-day money-back guarantee for a worry-free shopping experience. If you are not completely satisfied with your purchase, we are here to assist with easy returns and technical support.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the specific reason for the return.

2

Receive Authorization

Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the correct warehouse address.

3

Pack and Ship

Securely pack the device in its original packaging including all accessories and manuals, then provide us with the tracking number.

4

Inspection and Refund

After our technicians inspect the item to confirm its condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing